# Support **URL:** https://community.mindstudio.ai/c/mindstudio-support/21.md [Latest](https://community.mindstudio.ai/latest.md) · [Categories](https://community.mindstudio.ai/categories.md) --- ## [Troubleshooting Guide 101](https://community.mindstudio.ai/t/troubleshooting-guide-101/71)
**Author:** [@Polina\_MindStudio](https://community.mindstudio.ai/u/Polina_MindStudio)\ **Replies:** 0\ **Last updated:** [March 21, 2025, 12:55pm UTC](https://community.mindstudio.ai/t/troubleshooting-guide-101/71 "2025-03-21T12:55:46Z")
When building AI Agents, you can sometimes run into errors or unexpected behavior. We put together this guide to assist you in troubleshooting these issues and get your AI Agents up and running smoothly. This guide cont… --- ## [About the Support category](https://community.mindstudio.ai/t/about-the-support-category/359)
**Author:** [@sean](https://community.mindstudio.ai/u/sean)\ **Replies:** 1\ **Last updated:** [November 20, 2025, 7:18am UTC](https://community.mindstudio.ai/t/about-the-support-category/359 "2025-11-20T07:18:31Z")
Issues building or running agents? Ask the community for help and support. --- ## [Trying to replicate Google Gems](https://community.mindstudio.ai/t/trying-to-replicate-google-gems/2157)
**Author:** [@SirDarryl](https://community.mindstudio.ai/u/SirDarryl)\ **Replies:** 0\ **Last updated:** [October 10, 2026, 1:27am UTC](https://community.mindstudio.ai/t/trying-to-replicate-google-gems/2157 "2026-10-10T01:27:34Z")
Good Day all. I came to MindStudio because i was told that if i already have custom gems i can easily just copy the instruction block and have it working easily without needing to understand how to code. I am not findi… --- ## [Custom Interface not Rendering for "guests"](https://community.mindstudio.ai/t/custom-interface-not-rendering-for-guests/2156)
**Author:** [@Laramarie](https://community.mindstudio.ai/u/Laramarie)\ **Replies:** 5\ **Last updated:** [October 7, 2026, 10:13pm UTC](https://community.mindstudio.ai/t/custom-interface-not-rendering-for-guests/2156 "2026-10-07T22:13:16Z")
Hello, I’ve created a custom input block that renders fine in the browser when I’m logged into mindstudio. but if I try to use the agent from a browser where I’m not logged in, I get the default native input block. It’… --- ## [Unable to access workspace](https://community.mindstudio.ai/t/unable-to-access-workspace/2151)
**Author:** [@buboylav](https://community.mindstudio.ai/u/buboylav)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 3:38pm UTC](https://community.mindstudio.ai/t/unable-to-access-workspace/2151 "2026-09-28T15:38:44Z")
I am having problem accessing my workspace. Please see screenshot below. Please fix asap! --- ## [Internal error - revisited](https://community.mindstudio.ai/t/internal-error-revisited/2152)
**Author:** [@bkermen](https://community.mindstudio.ai/u/bkermen)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 3:38pm UTC](https://community.mindstudio.ai/t/internal-error-revisited/2152 "2026-09-28T15:38:11Z")
Unfortunately, this error is back. I am getting an Internal error - this time directly at the agent’s page: Internal ErrorLooks like something went wrong. We have it in our system now, but feel free to reach out via ema… --- ## [Internal error on one agent](https://community.mindstudio.ai/t/internal-error-on-one-agent/2148)
**Author:** [@bkermen](https://community.mindstudio.ai/u/bkermen)\ **Replies:** 2\ **Last updated:** [September 25, 2026, 2:01pm UTC](https://community.mindstudio.ai/t/internal-error-on-one-agent/2148 "2026-09-25T14:01:50Z")
When I try to edit one of my agents I get an internal error. Url: https://app.mindstudio.ai/agents/8a28d9f2-611d-46e8-8e8d-3444769f7b39/edit Error message: Looks like something went wrong. We have it in our system now… --- ## [Query Data Source Retrieves allways 0 results from data source:](https://community.mindstudio.ai/t/query-data-source-retrieves-allways-0-results-from-data-source/2143)
**Author:** [@Fjmtrigo](https://community.mindstudio.ai/u/Fjmtrigo)\ **Replies:** 4\ **Last updated:** [September 9, 2026, 5:23pm UTC](https://community.mindstudio.ai/t/query-data-source-retrieves-allways-0-results-from-data-source/2143 "2026-09-09T17:23:13Z")
Hi @Alex\_MindStudio Hope to find you well! :slight\_smile: I’am getinh«g an issue in every RAG. When i run the flow the query data source blocks, get always zero results Here is one example log with no results: http… --- ## [5G Data source chat bot agent](https://community.mindstudio.ai/t/5g-data-source-chat-bot-agent/1581)
**Author:** [@imranwfld](https://community.mindstudio.ai/u/imranwfld)\ **Replies:** 3\ **Last updated:** [September 9, 2026, 2:15pm UTC](https://community.mindstudio.ai/t/5g-data-source-chat-bot-agent/1581 "2026-09-09T14:15:19Z")
I have built a agent that has access to csv file uploaded as a data source (2 columns and 3565 rows). I am trying chat with data source and I get an error: I can provide that, but I don’t have the actual dataset values … --- ## [AppDbService error 401: Unauthorized](https://community.mindstudio.ai/t/appdbservice-error-401-unauthorized/2142)
**Author:** [@bkermen](https://community.mindstudio.ai/u/bkermen)\ **Replies:** 4\ **Last updated:** [August 25, 2026, 6:01pm UTC](https://community.mindstudio.ai/t/appdbservice-error-401-unauthorized/2142 "2026-08-25T18:01:25Z")
Does anyone know why this might be happening? This used to work fine, and I can access both the draft and live databases without any issues through the MindStudio interface. However, the Query App Databse block fails wi… --- ## [Google Trend search error - your account has run out of searches](https://community.mindstudio.ai/t/google-trend-search-error-your-account-has-run-out-of-searches/2140)
**Author:** [@nicolep](https://community.mindstudio.ai/u/nicolep)\ **Replies:** 2\ **Last updated:** [August 12, 2026, 1:09pm UTC](https://community.mindstudio.ai/t/google-trend-search-error-your-account-has-run-out-of-searches/2140 "2026-08-12T13:09:43Z")
I have a bot that searches multiple sources to help me figure out topics for blog writing. One of the steps is searching Google Trends. It’s never given me an issue until today, showing “your account has run out of searc… --- ## [Back navigation from a custom interface — is there a supported method?](https://community.mindstudio.ai/t/back-navigation-from-a-custom-interface-is-there-a-supported-method/2120)
**Author:** [@marcusjmcd](https://community.mindstudio.ai/u/marcusjmcd)\ **Replies:** 2\ **Last updated:** [July 27, 2026, 10:48am UTC](https://community.mindstudio.ai/t/back-navigation-from-a-custom-interface-is-there-a-supported-method/2120 "2026-07-27T10:48:07Z")
I’m building a multi-step guided agent (a self-reflection tool with 20 sequential User Input blocks) and I need a “Back” button so users can return to the previous question and amend their answer. With the native interf… --- ## [Embed AI Agent on WIX](https://community.mindstudio.ai/t/embed-ai-agent-on-wix/1254)
**Author:** [@RacCaz](https://community.mindstudio.ai/u/RacCaz)\ **Replies:** 15\ **Last updated:** [July 23, 2026, 2:28pm UTC](https://community.mindstudio.ai/t/embed-ai-agent-on-wix/1254 "2026-07-23T14:28:36Z")
I am having the hardest time trying to embed my AI agent into the wix website. I wanted to make sure that it’s member login and the most secure. The embed Mindstudio video says the API is the safest way but doesn’t teach… --- ## [Getting sources in responses (RAG Agent)](https://community.mindstudio.ai/t/getting-sources-in-responses-rag-agent/2110)
**Author:** [@MartinCaronStudios](https://community.mindstudio.ai/u/MartinCaronStudios)\ **Replies:** 4\ **Last updated:** [July 13, 2026, 4:58pm UTC](https://community.mindstudio.ai/t/getting-sources-in-responses-rag-agent/2110 "2026-07-13T16:58:07Z")
Hi Mindstudio Community! I would like to show sources in responses to my RAG agent (similarly to what NotebookLM does). The Mindstudio website mentions the following: The block returns several output fields: a joined t… --- ## [User input and router block setting](https://community.mindstudio.ai/t/user-input-and-router-block-setting/2109)
**Author:** [@snagarat](https://community.mindstudio.ai/u/snagarat)\ **Replies:** 2\ **Last updated:** [July 8, 2026, 12:12pm UTC](https://community.mindstudio.ai/t/user-input-and-router-block-setting/2109 "2026-07-08T12:12:19Z")
I am unable to see any of the variables when I click on user input - the window on the right doesn’t appear. Same issue with router block. The generate text block, start block, http request blocks all seem to work as the… --- ## [URL parameter pass-through for Guest Access agent — need to attribute sessions to referring vendors](https://community.mindstudio.ai/t/url-parameter-pass-through-for-guest-access-agent-need-to-attribute-sessions-to-referring-vendors/2108)
**Author:** [@Neil](https://community.mindstudio.ai/u/Neil)\ **Replies:** 2\ **Last updated:** [July 7, 2026, 4:00pm UTC](https://community.mindstudio.ai/t/url-parameter-pass-through-for-guest-access-agent-need-to-attribute-sessions-to-referring-vendors/2108 "2026-07-07T16:00:28Z")
Hi MindStudio team, I’m running an AI agent (Planabar) via a Guest Access embed link (https://planabar.msagent.ai), and I need to pass a custom identifier through the URL so it’s captured as a variable inside the workfl… --- ## [MCP async mode](https://community.mindstudio.ai/t/mcp-async-mode/2089)
**Author:** [@Shay](https://community.mindstudio.ai/u/Shay)\ **Replies:** 1\ **Last updated:** [June 12, 2026, 12:16pm UTC](https://community.mindstudio.ai/t/mcp-async-mode/2089 "2026-06-12T12:16:34Z")
Hello team I’m Using MindStudio MCP to call several workflows, some of them takes a lot of time to reply, I need to know how does MindStudio receive the callback URL in async mode? Thanks Shay Bar --- ## [Expensive Token Consumption by Remy](https://community.mindstudio.ai/t/expensive-token-consumption-by-remy/2079)
**Author:** [@DavidE](https://community.mindstudio.ai/u/DavidE)\ **Replies:** 4\ **Last updated:** [June 3, 2026, 12:18am UTC](https://community.mindstudio.ai/t/expensive-token-consumption-by-remy/2079 "2026-06-03T00:18:08Z")
Remy is consuming a large amount of expensive tokens (Clause 4.7 Opus specifically). Over $400 in 7 days. See attached. Is it possible to control what model Remy uses to reduce the development expense? Any recommendation… --- ## [Intermittent Execute Function failure: SyntaxError: Unexpected token '\<', "\..." is not valid JSON](https://community.mindstudio.ai/t/intermittent-execute-function-failure-syntaxerror-unexpected-token-html-is-not-valid-json/2073)
**Author:** [@Zhengfa12](https://community.mindstudio.ai/u/Zhengfa12)\ **Replies:** 5\ **Last updated:** [June 1, 2026, 3:49am UTC](https://community.mindstudio.ai/t/intermittent-execute-function-failure-syntaxerror-unexpected-token-html-is-not-valid-json/2073 "2026-06-01T03:49:36Z")
Hi, I’m seeing an intermittent failure in an agent run where an Execute Function block fails with what appears to be a misleading syntax error: In this example, the function block was meant to receive the previous r… --- ## [Webhook interface routing not functional](https://community.mindstudio.ai/t/webhook-interface-routing-not-functional/2077)
**Author:** [@DavidE](https://community.mindstudio.ai/u/DavidE)\ **Replies:** 0\ **Last updated:** [May 27, 2026, 5:22pm UTC](https://community.mindstudio.ai/t/webhook-interface-routing-not-functional/2077 "2026-05-27T17:22:28Z")
My app is using Stripe for payment. The process does not seem to be working well. After many different attempts by Remy (many tokens and $ consumed) it came up with a workaround but suggested reporting this a a bug as pe… --- ## [Stack](https://community.mindstudio.ai/t/stack/2067)
**Author:** [@davidvm](https://community.mindstudio.ai/u/davidvm)\ **Replies:** 3\ **Last updated:** [May 20, 2026, 10:55am UTC](https://community.mindstudio.ai/t/stack/2067 "2026-05-20T10:55:19Z")
Does Remy use a particular stack, or can it code in whatever I ask? What framework and db are you using? Can I build for Convex, for example? How would it compare? --- ## [Projects not showing up in top-level view](https://community.mindstudio.ai/t/projects-not-showing-up-in-top-level-view/2069)
**Author:** [@NoahKunin](https://community.mindstudio.ai/u/NoahKunin)\ **Replies:** 1\ **Last updated:** [May 18, 2026, 5:27pm UTC](https://community.mindstudio.ai/t/projects-not-showing-up-in-top-level-view/2069 "2026-05-18T17:27:14Z")
I have a successful project, but when I go to https://app.mindstudio.ai/build/remy it is not listed. Instead it just shows a blank “New App”. However, if I click into the project and then Edit it, the correct app propog… --- ## [How to verify mindstudio hook email for forwarding in Gmail](https://community.mindstudio.ai/t/how-to-verify-mindstudio-hook-email-for-forwarding-in-gmail/501)
**Author:** [@mediajimz](https://community.mindstudio.ai/u/mediajimz)\ **Replies:** 4\ **Last updated:** [May 8, 2026, 4:25pm UTC](https://community.mindstudio.ai/t/how-to-verify-mindstudio-hook-email-for-forwarding-in-gmail/501 "2026-05-08T16:25:34Z")
When setting up an email filter in gmail to forward to the provided MindStudio hook email address for an AI Agent, Gmail sends an email to the provided MindStudio hook email address for verification - to accept it as a v… --- ## [File upload in user input was working but not working now](https://community.mindstudio.ai/t/file-upload-in-user-input-was-working-but-not-working-now/2017)
**Author:** [@snagarat](https://community.mindstudio.ai/u/snagarat)\ **Replies:** 9\ **Last updated:** [May 7, 2026, 1:40pm UTC](https://community.mindstudio.ai/t/file-upload-in-user-input-was-working-but-not-working-now/2017 "2026-05-07T13:40:11Z")
I was running my agents with uploading word or pdf files - no issues. Suddenly, the when I select upload and select a file, it says it is uploading it but doesn’t. The upload button comes back on. Normally, the file name… --- ## [Report "Share & Copy" in the footer of the report problem](https://community.mindstudio.ai/t/report-share-copy-in-the-footer-of-the-report-problem/2043)
**Author:** [@Trefor](https://community.mindstudio.ai/u/Trefor)\ **Replies:** 3\ **Last updated:** [May 5, 2026, 4:15pm UTC](https://community.mindstudio.ai/t/report-share-copy-in-the-footer-of-the-report-problem/2043 "2026-05-05T16:15:31Z")
Hi - I’m creating a simple ‘produce and share a report agent’ - I can’t get rid of the ‘copy & share’ options in the footer of the report when it’s produced. On the ‘display content’ block I have the 'Share Control: Hid… --- ## [Pro plan but showing usage exceeded](https://community.mindstudio.ai/t/pro-plan-but-showing-usage-exceeded/2042)
**Author:** [@rumpi](https://community.mindstudio.ai/u/rumpi)\ **Replies:** 1\ **Last updated:** [May 5, 2026, 3:10pm UTC](https://community.mindstudio.ai/t/pro-plan-but-showing-usage-exceeded/2042 "2026-05-05T15:10:54Z")
Hi All, i am in the pro plan, but when i am trying to run agent is saying usage is exceeded, also on my left nav its not showing me billing app to see the usage. i believe in pro plan i should have unlimited run. i have… --- ## [Discrepancy in API Pricing: Website vs. Agent Builder UI](https://community.mindstudio.ai/t/discrepancy-in-api-pricing-website-vs-agent-builder-ui/2036)
**Author:** [@Ravani](https://community.mindstudio.ai/u/Ravani)\ **Replies:** 1\ **Last updated:** [May 1, 2026, 2:29pm UTC](https://community.mindstudio.ai/t/discrepancy-in-api-pricing-website-vs-agent-builder-ui/2036 "2026-05-01T14:29:21Z")
Hi everyone, I’m setting up a new agent and noticed a discrepancy regarding the API usage pricing for some image generation models. The prices listed on the public MindStudio ‘Models’ page do not match the prices shown … --- ## [INSERT query works in draft/debug but not in published agent](https://community.mindstudio.ai/t/insert-query-works-in-draft-debug-but-not-in-published-agent/2010)
**Author:** [@bkermen](https://community.mindstudio.ai/u/bkermen)\ **Replies:** 1\ **Last updated:** [May 1, 2026, 11:38am UTC](https://community.mindstudio.ai/t/insert-query-works-in-draft-debug-but-not-in-published-agent/2010 "2026-05-01T11:38:29Z")
Hi everyone. I’m running into some unexpected behavior with the Query App Database block and wanted to check if I might be missing something. I’m using a very simple INSERT query: INSERT INTO MyTable (txt\_date, txt\_sou… --- ## [Pricing for video generation blocks](https://community.mindstudio.ai/t/pricing-for-video-generation-blocks/1131)
**Author:** [@Kuane](https://community.mindstudio.ai/u/Kuane)\ **Replies:** 1\ **Last updated:** [April 30, 2026, 7:34pm UTC](https://community.mindstudio.ai/t/pricing-for-video-generation-blocks/1131 "2026-04-30T19:34:33Z")
Hi MS team, The pricing is unclear for the video generation block. Please can you update the details so we could work out how much it would cost for a video for a specific length? Thanks! --- ## [Grouping a subset of agents for a specific customer](https://community.mindstudio.ai/t/grouping-a-subset-of-agents-for-a-specific-customer/2032)
**Author:** [@snagarat](https://community.mindstudio.ai/u/snagarat)\ **Replies:** 1\ **Last updated:** [April 29, 2026, 1:51pm UTC](https://community.mindstudio.ai/t/grouping-a-subset-of-agents-for-a-specific-customer/2032 "2026-04-29T13:51:32Z")
I have a set of agents in my workspace I use exclusively for developing with just 2-3 users. When ready, I want to deploy a subset of them to different customers by creating a separate workspace for each of them (some co… [Next page](https://community.mindstudio.ai/c/mindstudio-support/21.md?page=1)