# Support

**URL:** https://community.mindstudio.ai/c/mindstudio-support/21.md?page=1

[Latest](https://community.mindstudio.ai/latest.md) · [Categories](https://community.mindstudio.ai/categories.md)

**Page:** 2

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## [Grouping a subset of agents for a specific customer](https://community.mindstudio.ai/t/grouping-a-subset-of-agents-for-a-specific-customer/2032)

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**Author:** [@snagarat](https://community.mindstudio.ai/u/snagarat)\
**Replies:** 1\
**Last updated:** [April 29, 2026, 1:51pm UTC](https://community.mindstudio.ai/t/grouping-a-subset-of-agents-for-a-specific-customer/2032 "2026-04-29T13:51:32Z")

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I have a set of agents in my workspace I use exclusively for developing with just 2-3 users. When ready, I want to deploy a subset of them to different customers by creating a separate workspace for each of them (some co…

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## [Agent Publishing Bug - Old Variables Persisting](https://community.mindstudio.ai/t/agent-publishing-bug-old-variables-persisting/2008)

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**Author:** [@hacks](https://community.mindstudio.ai/u/hacks)\
**Replies:** 5\
**Last updated:** [April 20, 2026, 3:50pm UTC](https://community.mindstudio.ai/t/agent-publishing-bug-old-variables-persisting/2008 "2026-04-20T15:50:47Z")

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I’m experiencing a critical issue with Agent publishing where old variable names persist in production even after updating the system prompt with new variable names. Issue Summary: I have a MindStudio agent (Pinch Respo…

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## [Payment blocks don't work for anonymous users](https://community.mindstudio.ai/t/payment-blocks-dont-work-for-anonymous-users/2015)

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**Author:** [@kirankri](https://community.mindstudio.ai/u/kirankri)\
**Replies:** 1\
**Last updated:** [April 10, 2026, 12:03pm UTC](https://community.mindstudio.ai/t/payment-blocks-dont-work-for-anonymous-users/2015 "2026-04-10T12:03:59Z")

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Hi, I built an agent with an Authorize Payment → Capture Payment flow and set it to Public with Anonymous Access enabled. Everything is configured correctly, but when I check the Errors panel, I get this message: “Ano…

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## [Publishing an agent moved from another workspace](https://community.mindstudio.ai/t/publishing-an-agent-moved-from-another-workspace/2012)

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**Author:** [@tim](https://community.mindstudio.ai/u/tim)\
**Replies:** 1\
**Last updated:** [April 7, 2026, 12:42pm UTC](https://community.mindstudio.ai/t/publishing-an-agent-moved-from-another-workspace/2012 "2026-04-07T12:42:24Z")

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I’ve moved a few hackathon drafts to my personal workspace but when I try to publish them it sends me to the plan/billing page(I have an active subscription). Should I copy/recreate them all or is there something I’m mi…

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## [API - docx output - url](https://community.mindstudio.ai/t/api-docx-output-url/2006)

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**Author:** [@AIFusionCoven](https://community.mindstudio.ai/u/AIFusionCoven)\
**Replies:** 1\
**Last updated:** [March 31, 2026, 1:01pm UTC](https://community.mindstudio.ai/t/api-docx-output-url/2006 "2026-03-31T13:01:09Z")

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hello, my ai agents are set to output a docx. I use the API to generate reports from my web app, then capture the file output, and generate a download for users. Lately, the documents are showing formatting code within…

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## [No access to Gemini 3](https://community.mindstudio.ai/t/no-access-to-gemini-3/1999)

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**Author:** [@alpersoy](https://community.mindstudio.ai/u/alpersoy)\
**Replies:** 1\
**Last updated:** [March 31, 2026, 12:50pm UTC](https://community.mindstudio.ai/t/no-access-to-gemini-3/1999 "2026-03-31T12:50:08Z")

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Hi, I have an agent running for weeks and for the first time ever today I got the error message below: {“error”:{“message”:“{\\n \\“error\\”: {\\n \\“code\\”: 404,\\n \\“message\\”: \\“Publisher Model \`projects/youai-prod/…

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## [Why am I seeing only 0.25$ in analytics for 3 months of usage?](https://community.mindstudio.ai/t/why-am-i-seeing-only-0-25-in-analytics-for-3-months-of-usage/1996)

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**Author:** [@Fjmtrigo](https://community.mindstudio.ai/u/Fjmtrigo)\
**Replies:** 1\
**Last updated:** [March 23, 2026, 5:19pm UTC](https://community.mindstudio.ai/t/why-am-i-seeing-only-0-25-in-analytics-for-3-months-of-usage/1996 "2026-03-23T17:19:08Z")

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Hi @Alex\_MindStudio I’am not getting the right usage analytics in my Service Router, in this example and with this custom range from january till now, only 0,25$ i only wish!! :slight\_smile: When we have been credit…

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## [Can we change the sender email in the send email block](https://community.mindstudio.ai/t/can-we-change-the-sender-email-in-the-send-email-block/1994)

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**Author:** [@Fjmtrigo](https://community.mindstudio.ai/u/Fjmtrigo)\
**Replies:** 3\
**Last updated:** [March 23, 2026, 5:17pm UTC](https://community.mindstudio.ai/t/can-we-change-the-sender-email-in-the-send-email-block/1994 "2026-03-23T17:17:32Z")

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Hi @Alex\_MindStudio Do you know if it’s possible to customize the sender email when sending an email via “send email” block? thanks fernando

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## [Using {{variables}} in Query SQL Database](https://community.mindstudio.ai/t/using-variables-in-query-sql-database/1995)

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**Author:** [@Aydin](https://community.mindstudio.ai/u/Aydin)\
**Replies:** 1\
**Last updated:** [March 23, 2026, 5:14pm UTC](https://community.mindstudio.ai/t/using-variables-in-query-sql-database/1995 "2026-03-23T17:14:47Z")

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Hi, I’m trying to query data in the same way as the following training video, but the Query SQL Database Block is not recognizing the variable (In the video 6:55). And if run the agent, I’ll get: { “type”: “error”, “er…

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## [Run agent button not working for my user](https://community.mindstudio.ai/t/run-agent-button-not-working-for-my-user/1978)

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**Author:** [@jebdasteel](https://community.mindstudio.ai/u/jebdasteel)\
**Replies:** 19\
**Last updated:** [March 23, 2026, 4:47pm UTC](https://community.mindstudio.ai/t/run-agent-button-not-working-for-my-user/1978 "2026-03-23T16:47:53Z")

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I have an agent user who has run agent access to two agents, and when he presses the run button for either, he is sent back to the run history screen without the agent running. No error message, but the agent won’t run. …

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## [Cannot log in after deleting account - Google OAuth broken, email sabiviva2003@gmail.com](https://community.mindstudio.ai/t/cannot-log-in-after-deleting-account-google-oauth-broken-email-sabiviva2003-gmail-com/1989)

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**Author:** [@chris1](https://community.mindstudio.ai/u/chris1)\
**Replies:** 1\
**Last updated:** [March 20, 2026, 10:23am UTC](https://community.mindstudio.ai/t/cannot-log-in-after-deleting-account-google-oauth-broken-email-sabiviva2003-gmail-com/1989 "2026-03-20T10:23:10Z")

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Hi! I need urgent help with my account. The situation: I deleted my MindStudio account and then tried to create a new one with the same Google account (sabiviva2003@gmail.com). The new account was created (I received t…

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## [Losing chat window and history in subflow](https://community.mindstudio.ai/t/losing-chat-window-and-history-in-subflow/1987)

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**Author:** [@spatton](https://community.mindstudio.ai/u/spatton)\
**Replies:** 4\
**Last updated:** [March 19, 2026, 1:01pm UTC](https://community.mindstudio.ai/t/losing-chat-window-and-history-in-subflow/1987 "2026-03-19T13:01:29Z")

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Hi everyone, I’m building a multi-agent copilot in MindStudio with a Main.flow that contains a Chat block as the conversational hub. When the user expresses a specific intent, a Dynamic Tool in the Chat block jumps them…

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## [Dynamic Global Variables for Multiple Sites in a Workflow](https://community.mindstudio.ai/t/dynamic-global-variables-for-multiple-sites-in-a-workflow/1983)

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**Author:** [@bkermen](https://community.mindstudio.ai/u/bkermen)\
**Replies:** 2\
**Last updated:** [March 17, 2026, 8:15pm UTC](https://community.mindstudio.ai/t/dynamic-global-variables-for-multiple-sites-in-a-workflow/1983 "2026-03-17T20:15:10Z")

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Hi everyone! I’m trying to track content changes across several sites in a Run Workflow step and ran into an issue with global variables. I’m passing the following JSON as the input: \[ { "site": "n8n", "url":…

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## [Creating google calendar event](https://community.mindstudio.ai/t/creating-google-calendar-event/1986)

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**Author:** [@Warne](https://community.mindstudio.ai/u/Warne)\
**Replies:** 1\
**Last updated:** [March 17, 2026, 3:57pm UTC](https://community.mindstudio.ai/t/creating-google-calendar-event/1986 "2026-03-17T15:57:49Z")

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I am trying to create a Google Calendar event using the Create Calendar Event block. I have tried both using the default connection and adding an account. However, in both cases, I run into issues. When I use the defau…

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## [Data Source template not working](https://community.mindstudio.ai/t/data-source-template-not-working/1982)

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**Author:** [@sriai2026](https://community.mindstudio.ai/u/sriai2026)\
**Replies:** 1\
**Last updated:** [March 11, 2026, 12:37pm UTC](https://community.mindstudio.ai/t/data-source-template-not-working/1982 "2026-03-11T12:37:30Z")

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f.mscdn.ai’s server IP address could not be found — I am using DataSoure Template , but i get the error when i execute the workflow. Any help is much appreciated.

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## [Unable to add image block to workflow](https://community.mindstudio.ai/t/unable-to-add-image-block-to-workflow/1980)

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**Author:** [@ramelton](https://community.mindstudio.ai/u/ramelton)\
**Replies:** 3\
**Last updated:** [March 8, 2026, 1:28pm UTC](https://community.mindstudio.ai/t/unable-to-add-image-block-to-workflow/1980 "2026-03-08T13:28:50Z")

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Hi guys, Ive tried different browsers and my different workflows and overtime I try to add an image block to the workflow the page refreshes and returns me to the default Mindstudio homepage. One of the workflows with t…

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## [How to disable Chat History in a specific "Generate Text" block?](https://community.mindstudio.ai/t/how-to-disable-chat-history-in-a-specific-generate-text-block/1977)

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**Author:** [@estevankmp](https://community.mindstudio.ai/u/estevankmp)\
**Replies:** 1\
**Last updated:** [March 5, 2026, 1:42pm UTC](https://community.mindstudio.ai/t/how-to-disable-chat-history-in-a-specific-generate-text-block/1977 "2026-03-05T13:42:33Z")

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Hello, I am building a workflow and I’ve noticed that my ‘Generate Text’ blocks are sending the entire chat history in every request to the AI model. In my recent debuggers, the prompt size reached over 37,000 tokens, …

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## [Notion Integration Failing](https://community.mindstudio.ai/t/notion-integration-failing/1973)

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**Author:** [@CultureBunker](https://community.mindstudio.ai/u/CultureBunker)\
**Replies:** 3\
**Last updated:** [March 3, 2026, 2:15pm UTC](https://community.mindstudio.ai/t/notion-integration-failing/1973 "2026-03-03T14:15:35Z")

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I am trying to connect MindStudio to Notion which was working, but then stopped working so I tried re-sync and that didn’t work so I tried recreating the connection but it keeps failing. I get through the connect to Not…

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## [Error in HTTP block](https://community.mindstudio.ai/t/error-in-http-block/1970)

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**Author:** [@profit-tracker](https://community.mindstudio.ai/u/profit-tracker)\
**Replies:** 4\
**Last updated:** [February 27, 2026, 1:34pm UTC](https://community.mindstudio.ai/t/error-in-http-block/1970 "2026-02-27T13:34:53Z")

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We have connected an API with our agent. but we get this error: HTTP Request Error: TypeError: value.replace is not a function Does someone know how to fix it?

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## [Scaling Stress Test: Stalled Runs During High-Concurrency Rollout](https://community.mindstudio.ai/t/scaling-stress-test-stalled-runs-during-high-concurrency-rollout/1969)

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**Author:** [@AaronK](https://community.mindstudio.ai/u/AaronK)\
**Replies:** 0\
**Last updated:** [February 25, 2026, 2:22pm UTC](https://community.mindstudio.ai/t/scaling-stress-test-stalled-runs-during-high-concurrency-rollout/1969 "2026-02-25T14:22:10Z")

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I have an agent in active rollout that frequently sees multiple runs initiated in a short period of time. The agent does significant processing, so a single run typically takes 4–6 minutes (sometimes more) to complete. Y…

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## [Clarification pricing: What are credits?](https://community.mindstudio.ai/t/clarification-pricing-what-are-credits/1965)

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**Author:** [@Warne](https://community.mindstudio.ai/u/Warne)\
**Replies:** 2\
**Last updated:** [February 23, 2026, 5:22pm UTC](https://community.mindstudio.ai/t/clarification-pricing-what-are-credits/1965 "2026-02-23T17:22:35Z")

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I’ve just started using MindStudio. I like it a lot, but I am a bit worried about the lack of transparency regarding “Credits“. It is my understanding that a paid plan on Mindstudio gives one access to additional “Runs” …

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## [How Do I implement the On Cancel with custom interfaces?](https://community.mindstudio.ai/t/how-do-i-implement-the-on-cancel-with-custom-interfaces/1967)

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**Author:** [@Shay](https://community.mindstudio.ai/u/Shay)\
**Replies:** 2\
**Last updated:** [February 23, 2026, 4:24pm UTC](https://community.mindstudio.ai/t/how-do-i-implement-the-on-cancel-with-custom-interfaces/1967 "2026-02-23T16:24:57Z")

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Hey Team I’m trying to implement a transition to another block using the On Cancel button, What should I put in the code to trigger this transition? TNX

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## [Unexpected Behavior Using Claude Sonnet 4.6 with Tool Use](https://community.mindstudio.ai/t/unexpected-behavior-using-claude-sonnet-4-6-with-tool-use/1968)

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**Author:** [@bkermen](https://community.mindstudio.ai/u/bkermen)\
**Replies:** 0\
**Last updated:** [February 23, 2026, 2:41pm UTC](https://community.mindstudio.ai/t/unexpected-behavior-using-claude-sonnet-4-6-with-tool-use/1968 "2026-02-23T14:41:36Z")

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Hi everyone, Could you please review the “Conduct Research” step from the following run log? https://app.mindstudio.ai/share/debugger/0cd5178d-5920-4aa5-952c-a296f47d14fa/916308b0-f2aa-4df2-826f-7af954dae02e This step…

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## [Connect local models under custom plan Pro](https://community.mindstudio.ai/t/connect-local-models-under-custom-plan-pro/1964)

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**Author:** [@Ricco](https://community.mindstudio.ai/u/Ricco)\
**Replies:** 1\
**Last updated:** [February 20, 2026, 5:37pm UTC](https://community.mindstudio.ai/t/connect-local-models-under-custom-plan-pro/1964 "2026-02-20T17:37:48Z")

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Is it possible to connect local llms via Mindstudio Local Model Tunnel under the Pro Plan (legacy)? I haven’t seen any indication that this shouldn’t be possible, but there seems to be an API problem… Thanks for the cla…

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## [Make User Input Section Available Without Login](https://community.mindstudio.ai/t/make-user-input-section-available-without-login/1963)

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**Author:** [@DN2026](https://community.mindstudio.ai/u/DN2026)\
**Replies:** 1\
**Last updated:** [February 20, 2026, 1:44pm UTC](https://community.mindstudio.ai/t/make-user-input-section-available-without-login/1963 "2026-02-20T13:44:50Z")

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I have an agent that’s working great. The input field is a Youtube video link. I want a way to input the field and start the agent without having to be logged into MindStudio and clicking “Run”. Ideal would be publishin…

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## [Input block Does not present variable content](https://community.mindstudio.ai/t/input-block-does-not-present-variable-content/1956)

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**Author:** [@Shay](https://community.mindstudio.ai/u/Shay)\
**Replies:** 3\
**Last updated:** [February 19, 2026, 6:37am UTC](https://community.mindstudio.ai/t/input-block-does-not-present-variable-content/1956 "2026-02-19T06:37:44Z")

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Hey Team I’m trying to build an agent - that worked yesterday . I use custom interface in order to load model images and save them to a global variable. it worked and i See the models in the debugger - but I need to u…

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## [Gemini 3 Pro Image - Resource exhausted](https://community.mindstudio.ai/t/gemini-3-pro-image-resource-exhausted/1961)

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**Author:** [@Shay](https://community.mindstudio.ai/u/Shay)\
**Replies:** 1\
**Last updated:** [February 18, 2026, 2:56pm UTC](https://community.mindstudio.ai/t/gemini-3-pro-image-resource-exhausted/1961 "2026-02-18T14:56:04Z")

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Hey Team, I’m trying to generate images using Gemini 3 Pro Image - but I receive Resource exhausted. I don’t see any indication at https://status.mindstudio.ai/ - status looks every thing is working. here is the log …

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## [RunFunction Variable Persistence, Writes Not Visible Downstream](https://community.mindstudio.ai/t/runfunction-variable-persistence-writes-not-visible-downstream/1948)

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**Author:** [@Philip\_R](https://community.mindstudio.ai/u/Philip_R)\
**Replies:** 3\
**Last updated:** [February 12, 2026, 1:20pm UTC](https://community.mindstudio.ai/t/runfunction-variable-persistence-writes-not-visible-downstream/1948 "2026-02-12T13:20:34Z")

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Update: From doing more research and reading other peoples problems with this - I think I need to find a different platform to achieve my goals. But if the issue below can be resolved let me know. Message to MindStudio…

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## [How to Render Output with a Custom React UI](https://community.mindstudio.ai/t/how-to-render-output-with-a-custom-react-ui/1950)

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**Author:** [@Guyaros](https://community.mindstudio.ai/u/Guyaros)\
**Replies:** 2\
**Last updated:** [February 10, 2026, 8:30pm UTC](https://community.mindstudio.ai/t/how-to-render-output-with-a-custom-react-ui/1950 "2026-02-10T20:30:45Z")

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Hi, I built a custom UI for my Agent using the User Input block with the Custom Interface option. The React code works great. After collecting input, I parse it into JSON in the next block and analyze it in the followin…

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## [Model with ID Gemini 3 Pro Image not found](https://community.mindstudio.ai/t/model-with-id-gemini-3-pro-image-not-found/1951)

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**Author:** [@Shay](https://community.mindstudio.ai/u/Shay)\
**Replies:** 1\
**Last updated:** [February 10, 2026, 4:32pm UTC](https://community.mindstudio.ai/t/model-with-id-gemini-3-pro-image-not-found/1951 "2026-02-10T16:32:45Z")

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Hey Team, I have a strange behavior in the agent I built, When I run it in the debugger - it finds the image creation model But when I share the agent for public use it returns an error that it cannot find the image m…

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