# Email Trigger working from some emails but not all **URL:** \ **Category:** Bug Reports\ **Created:** [December 11, 2025, 1:16pm UTC](https://community.mindstudio.ai/t/email-trigger-working-from-some-emails-but-not-all/1859 "2025-12-11T13:16:59Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![BlueGold](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@BlueGold](https://community.mindstudio.ai/u/BlueGold)\ **Post date:** [December 11, 2025, 1:16pm UTC](https://community.mindstudio.ai/t/email-trigger-working-from-some-emails-but-not-all/1859/1 "2025-12-11T13:16:59Z")
When forwarding the hook address from a Gmail account, the agent isn’t being fired off and it’s not working. However, sending a test from a personal account (not Gmail) or running it manually does work. I’m unsure if there’s a problem with Gmail. The emails are linked. I’ve recorded a Loom video attached the debugger report and a couple of screenshots. [[Troubleshooting Email Trigger Issues | Loom](https://www.loom.com/share/d1c5b37041db441684d8180b7154dda8%5C%5C%5C%5C%5C%5C%5C%5C%5C%5C%5C%5C%5C%5C) ]( [Troubleshooting Email Trigger Issues | Loom](https://www.loom.com/share/d1c5b37041db441684d8180b7154dda8) ) ![Search_results_-events_elveragardens_com_au-_Elvera_Gardens_Mail](https://canada1.discourse-cdn.com/flex008/uploads/mindstudio/original/2X/0/08f424d8848d2ec3e2759451aa874405810a7148.jpeg) ![Integrations___MindStudio](https://canada1.discourse-cdn.com/flex008/uploads/mindstudio/original/2X/4/49b4c197b76d3cac9430d3f3a5997318cbf2fb63.png) ---
**Author:** ![Alex\_MindStudio](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.mindstudio.ai/alex_mindstudio/32/27_2.png) [@Alex\_MindStudio](https://community.mindstudio.ai/u/Alex_MindStudio)\ **Post date:** [December 11, 2025, 1:24pm UTC](https://community.mindstudio.ai/t/email-trigger-working-from-some-emails-but-not-all/1859/2 "2025-12-11T13:24:49Z")
Hi @BlueGold, Could you let me know if the issue happens with emails you forward manually? If possible, please share one of the emails that isn’t triggering a new run as an attachment. That will help us understand what might be causing it. ---
**Author:** ![BlueGold](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@BlueGold](https://community.mindstudio.ai/u/BlueGold)\ **Post date:** [December 11, 2025, 2:14pm UTC](https://community.mindstudio.ai/t/email-trigger-working-from-some-emails-but-not-all/1859/3 "2025-12-11T14:14:47Z")
Apologies I should of explained better, all messages are forwarded manually at the moment. Right now (10 or so minutes ago) I forward the same email from two different email providers 1. from a gmail hosted account in a browser 2 from a non gmail hosted account using apple mail the non gmail hosted fired off the trigger (not that it fully executed the workflow 🙂 ) though the gmail hosted email did not fire the trigger at all. ![Fwd __New_message_from__ Elvera_Gardens__-events_elveragardens_com_au-_Elvera_Gardens_Mail](https://canada1.discourse-cdn.com/flex008/uploads/mindstudio/original/2X/0/08395b11c9ce0b70f31501b0a4953ef7641cc1ba.png) ![Fwd __New_message_from__ Elvera_Gardens__—_All_Sent](https://canada1.discourse-cdn.com/flex008/uploads/mindstudio/original/2X/a/afd113a79847fc3ff9990038979ff7aab0afbd9d.png) ![MindStudio](https://canada1.discourse-cdn.com/flex008/uploads/mindstudio/original/2X/2/2a5ed09d5af567e2aa4dd6352bc6e08e2b33c17a.png) Debugger shared ---
**Author:** ![Alex\_MindStudio](https://yyz2.discourse-cdn.com/flex008/user_avatar/community.mindstudio.ai/alex_mindstudio/32/27_2.png) [@Alex\_MindStudio](https://community.mindstudio.ai/u/Alex_MindStudio)\ **Post date:** [December 12, 2025, 12:32pm UTC](https://community.mindstudio.ai/t/email-trigger-working-from-some-emails-but-not-all/1859/4 "2025-12-12T12:32:11Z")
Hi @BlueGold, Thank you for the quick reply. I’ve removed the link you shared in your previous message. Please be cautious when sharing Debugger log links publicly if they contain sensitive data. As for the email that isn’t triggering a run, could you record a step-by-step video showing the following steps? 1. Publish the Agent 2. Copy the Trigger Address from the Start block 3. Forward the email from Gmail 4. Wait 3-4 minutes and check the Debugger for the new Runs You can use the link below to record your screen: > **[Click here to record your screen](https://recorder.jam.dev/fchsi1e)** > > Easily record anything on your screen with Jam ---
**Author:** ![BlueGold](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@BlueGold](https://community.mindstudio.ai/u/BlueGold)\ **Post date:** [December 13, 2025, 6:51am UTC](https://community.mindstudio.ai/t/email-trigger-working-from-some-emails-but-not-all/1859/5 "2025-12-13T06:51:24Z")
Done the recording also have another email trigger to run issue I had Claude format as a bug report attached as a jpg file. (so I didnt get banned for typing to fast 🙂 ) ![mindstudio_bug_report](https://canada1.discourse-cdn.com/flex008/uploads/mindstudio/original/2X/3/365a71aaa88605ade0024eef2124bea1b99b3d70.jpeg)