Data source files not being read

Bug Reports
1

To file a bug ticket, please follow the steps below:

  1. The data source files are not being read. These have worked on my agents for ever but right now returns empty.

  2. Should return the contents of the file into a variable

  3. https://app.mindstudio.ai/agents/audience-profiler-fb1e43c9 and also all my agents

  4. I am having another issue in that any .docx file is not being accepted as user input - even when file type is set to .docx. This has been working always also. It is accepting .md though as an interim solution. Error I am getting is

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2

Hi @snagarat,

Thank you for flagging this, and I apologize for the inconvenience.

We’re already looking into this, and I’ll get back to you as soon as I have an update.

3

Hi @snagarat,

The issue has been fixed. Can you please give it a try on your end, and let me know how it goes?

Appreciate you bringing this to our attention.

4

I am still unable to upload .docx files. See error…
-SN

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5

Hi @snagarat,

I’m sorry to hear about that.

Could you record the steps you’re taking when the error appears? That’ll help us pinpoint what’s causing it. Here’s a link you can use to capture your screen:

I’d also appreciate it if you could share the file you’re trying to upload so we can take a closer look.

6

Will do. But why am I the only one reporting this issue? Aren’t these basic capabilities that would cause issues for anyone else? Or am I using something incorrectly? This is just importing a standard word doc during user input.

All my agents are giving this problem.
Tnx
SN

7

Here’a screenshot of the error.
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The agent I am using is https://app.mindstudio.ai/agents/audience-profiler-fb1e43c9

The sequence I use is the following:

  1. I upload a Word document during user intake:
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    image.png740×238 11.8 KB
  2. I proceed to the next step and my agent basically extracts the text from the document. My debugger gives the following error - I have uploaded the doc file, it seems Mindstudio places it in a Miscrosoft cloud, but is unable to access it. I physically upload the doc file from my PC. If i upload a .pdf or a .md file, it works fine.

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All my agents are running into this issue. They have been working fine for the last few months - issue started this weekend.

SN

8

Hi @snagarat,

Appreciate you sharing the details. The issue seems to be happening during a file upload in the User Input block rather than Data Sources.

We’re already looking into this, and I’ll get back to you as soon as I have an update.

9

Hi @snagarat,

The issue has now been fixed. Can you please give it a try on your end and confirm?

Appreciate you bringing this to our attention.

10

Will do. My bigger question is how come this is not something that other customers are experiencing and not escalating / this is quite a basic break in capability, isn’t it? It also seems to have taken four days to fix.

Tnx
SN

11

Hi @snagarat,

This one turned out to be specific to your account. Now that it’s fixed, you shouldn’t run into this again.

12

Hi. It seems that all the inputs to my execute functions have been reset to nothing across agents - how is this possible? Who is meddling with my agents? I am the only account owner - what have you guys reset that caused this issue?
SN