Upload block is not working for documents

When I upload a document, e.g. a Word file, it will upload it to 100%, change to processing and then the file would disappear. No text is extracted.

Please kindly help as this is a very important function for me. @Alex_MindStudio

Hi @Kuane,

Apologies for the inconvenience.

Our engineers are already looking into the issue, and I’ll get back to you as soon as I have an update.

Hi @Kuane,

The issue has been fixed.

Appreciate you bringing this to our attention!

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