Issues Sharing Agent

Support
1

I’m just going to let the Loom explain it. But, very hard to find the way to invite users with a link. It exists, but the doco is wrong. Next, once a new user (I actually used a dummy account that had $5.00 in it) clicks that link it tells them they have no credits, and then forces them to upgrade to Pro or Business.

Something is clearly broken and the doco should catch up the changes you’re making

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2

Hi @mikeboysen, thank you for bringing this to our attention!

This should be fixed now. Could you please try again and let me know how it goes?

3

Unfortunately, it’s still not working

4

Okay. I turned on Public (which was off) and copied the link from the card in MS, deleted “run” off the end and it took me to the agents area MS. Then I pasted the link again and hit run. Got the same upgrade screen.

5

Hi @mikeboysen,

Thanks for getting back to me!

It seems like the following is happening:

  • The guest you invited is on the Free Plan and has used up the $5 of Usage Credits that are automatically granted for testing
  • The Public Access Cost Responsibility is set to “Requester”, which means the guest is covering the cost of running the Agent

There are two workarounds here:

  1. You can switch the Cost Responsibility setting so your Workspace covers the usage costs for the guests
  2. The guest can upgrade their plan and top up their Usage Credits

Hope this clears things up.

6

It was a brand new free plan account that hadn’t used any credits at all, which is what was confusing. Why would it not simply ask for a credit card to bump the funds up? As of last week, when I was on the free plan, I was able to top off my funds without having to be on a paid plan. Has that changed?

7

Hi @mikeboysen,

Apologies for the confusion, here’s how it works:

  • New users on the Free Plan receive $5 in Trial Build Usage Credits, which can be used to run Paid Store Agents or their own custom Agents
  • Once those credits run out, they’ll need to upgrade to a Pro or Business Plan and top up their Usage Credit balance to continue using any Agents
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To answer your original question:
Users on the Free Plan can only use Agents as Guests if the Cost Responsibility is set to the Agent Owner.

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