Run agent button not working for my user

Support
1

I have an agent user who has run agent access to two agents, and when he presses the run button for either, he is sent back to the run history screen without the agent running. No error message, but the agent won’t run. He has tried on various browsers and different hardware - Mac, iPhone, iPad, same result. I have no issue running the agents as normal on my Mac. Any advice?

2

Hi @jebdasteel,

Thanks for the post. Could you send me a DM with the following details, so I can look into this?

  • The email address of the user
  • The Agent ID
  • Ideally, a quick screen recording showing the steps the user takes when they get sent to the history screen

They can use this link to record their screen:
https://recorder.jam.dev/LR42bS6

3

Hi Alex. Thanks so much for the assist. It’s pretty strange. He has tried different browsers, clearing his cache, different computers, WIFI vs. cell, his private run link vs. a public link… and it still doesn’t work.

User email is jeffrey.dasteel@gmail.com.

The agent ID is 2a75dae3-16f8-4170-9e5d-c7acd8d44b21

And he completed the recording and told me it was submitted.

Jeff is my brother, and you can see what he looks like by looking at the agent icon. :smiley:

Thanks for the help.

Jeb

4

Hi @jebdasteel,

Thanks for the quick reply, and sorry about your brother :sweat_smile:

I haven’t received a recording yet, though. Is there any way he can record a quick Loom instead, or capture his screen some other way?

The agent access looks like it’s set up correctly, so I’m trying to pinpoint exactly where things go wrong in the flow.

5

Alex, here’s the recording: iOS recording - 06 Mar 2026 | Loom. Thank you.