Using an email to actually trigger an agent outside of MindStudio environment

I modified the daily news summary to email a revised version of the incoming email message in a format suitable for social media blast. This works great for runs initiatied in MindStudio - however despite using the trigger email - the agent is not triggered by an email sent outside of the Mindstudio run action. What am I missing?

What email client are you using (gmail, outlook, etc.) to send the trigger email?

I have tried both gmail and hotmail. Both failed outside of MindStudio.ai environment, both worked when I launched the agent from within the MindStudio environment.

Do you see anything in the debugger? Can you please message me the ID of your agent and I can take a look.

https://app.mindstudio.ai/agents/1d6128a4-fb82-4e12-8911-9bd58f10c175/edit

Not sure where to find the ID, the URL is shown here. Title is agent is “Email Triggered Social Media Blast”

Will check debugger - no errors are displayed.

Problem solved by starting from scratch and using a new prompt. Gmail works as remote trigger, agent runs outside of the MindStudio environment once target email sent and returns the response to the sender after processing. hotmail/outlook does not do this.
Ryan